Shipping policy

Shipping Policy
Thank you for visiting and shopping at AuraBlend Co. (www.aurablendco.co.za). The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time
  • All orders are processed within 1–3 business days.
  • Orders are not packed, shipped, or delivered on weekends or public holidays.
  • If we experience a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery. If a significant delay occurs, we will contact you directly via email.

2. Delivery Timeframes & Direct Fulfillment
To provide you with unique products and the best possible value, our inventory is dispatched directly from our specialized fulfillment hubs.
  • Standard Estimated Delivery: Please allow 2 to 3 weeks (14–21 business days) for your order to arrive at your address.
  • Please note that delivery timelines are estimates and begin from the actual date of shipment, rather than the date the order was placed.

3. Tracking Your Order
  • You will receive a Shipment Confirmation email once your order has been packed and handed over to our transit partners.
  • This email will contain your tracking number, which will become active and scannable within 48 hours.

4. Customs, Duties, and Import Fees
AuraBlend Co. is not responsible for any customs fees, tariffs, or local import taxes applied to your package during transit. Any fees imposed during or after shipping are the sole responsibility of the customer.

5. Lost, Missing, or Damaged Consignments
  • AuraBlend Co. is not liable for items damaged or lost directly by the logistics carrier. If your order arrives damaged, please document the packaging and contact the carrier immediately to file a claim.
  • If your order has passed the 3-week delivery window and tracking has stalled, please reach out to us so we can trace your package or process an administrative solution.

6. Returns & The 15-Day Policy Window
  • Because our delivery window takes 2 to 3 weeks, your 15-day return policy officially begins the day your package is marked as delivered to your address by the courier, not the day you buy it.
  • For more information on returning an item, please view our full Return and Refund Policy.

7. Contact & Support Information
For any delivery questions, tracking assistance, or shipping concerns, please contact our support team at:
  • Email: petersenallistair101@gmail.com
  • Business Address: 16 Napoleon Street, Saxonsea, Atlantis, 7349